Customer Service Policies

Return Policy

At SectionalPatioFurniture.com, we want to make every effort to ensure that our customers are satisfied with their shopping experience! Due to our comprehensive customer service policies, we have earned a 99% customer satisfaction rate!

Less than 3% of our orders arrive damaged or defective. However, in order to protect ourselves from fraudulent claims and to keep our prices as low as possible, we strictly enforce our return policy.

In the rare and unfortunate event that you are unhappy with your item, we will do what we can to fix the situation provided that you adhere to the following policy:

All of our items are shipped via traditional freight shipping carriers (Yellow Freight, UPS Freight, etc.). Claims must be filed WITHIN 48 HOURS OF DELIVERY. We will allow returns/refunds at no cost to you for the following reasons only:

1. damaged or defective item
2. incorrect item received

You will be asked to provide photographs showing the damaged or incorrect item before a decision is made. Once your claim is approved, you will be notified by our customer service department with resolution options.

Please note: We do NOT issue credits, partial refunds or any other concessions for damaged or defective items. In the rare event that your item is damaged or defective, we will send you a replacement product or issue a refund once the damaged or defective item is returned to us. You will not incur any additional costs during this process.

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If you are unhappy with your item for any reason other than the two reasons listed above, you may request to return your item for a refund within 5 days of delivery, provided that the item is still in original condition and is still packaged in its original packaging.

To receive your refund, you will be responsible for the cost of shipping the item back to us. In addition, all returns (other than for damaged or incorrect items) will incur a 15% restocking fee. Refunds will be issued within 5 business days AFTER the item is received at our warehouse.

* Please note that unless the return or exchange is a result of an error on our part, we cannot credit the actual shipping and handling charges that we incurred to ship your order.

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If you are unhappy with your item and would like to request a return or refund, please log your return request VIA EMAIL to sales@sectionalpatiofurniture.com. All requests for return will be handled by our customer service department. Please do not return your item unless you have received approval to do so by our customer service department--doing so may slow or void the return process.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 14 business days for us to receive the returned or exchanged product back from you. Within 5 business days of receiving the item back in our warehouse in re-sellable condition, you will receive an e-mail that reflects that your credit card has been credited.

All refunds granted are for the purchase price of the product LESS shipping charges and a 15% restocking fee, and can only be issued to the credit card used at purchase.

Order Cancellations and Refusals

If you have placed an order and would like to cancel it, please email us at sales@sectionalpatiofurniture.com within four hours of placing your order to cancel it free of any charges.

Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being shipped, but we cannot guarantee that the shipment can be stopped.

* IMPORTANT: Please note that orders can only be cancelled before they ship. Once an order ships and you wish to cancel, you will be refunded the price of your order less all restocking fees and related shipping charges that we have already incurred. Unless an order arrives damaged, refusing an order is also subject to restocking fees and a deduction of round trip shipping from your refund. We cannot cancel an order unless we receive your request in writing to sales@sectionalpatiofurniture.com prior to shipment. Sorry, there are no exceptions.

* IMPORTANT: Orders including custom colored and/or Sunbrella cushions or pillows are NOT returnable for a refund. Nor will a full refund be given if an order for custom-colored cushions is cancelled prior to shipment. Since these items are custom-manufactured prior to shipment, we have already incurred a cost in the manufacturing process. The cost incurred will be the customer’s responsibility.